Introduction

CasinoSpin is operated by CasinoSpin and is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-055555-R-112233-001. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and what rights you have in relation to it. By using our website and services, you acknowledge that you have read and understood this policy.

Who We Are

For the purposes of data protection law, CasinoSpin acts as the data controller in respect of the personal data we hold about you. If you have any questions about this Privacy Policy or our data practices, please contact our support team via the 24/7 live chat facility available on our website.

Data We Collect

We collect and process the following categories of personal data:

• Identity data: your full name, date of birth, username and copies of identification documents used to verify your identity.
• Contact data: your email address, telephone number and postal address.
• Financial data: payment method details such as Visa, Mastercard, PayPal or Skrill, transaction history, deposit and withdrawal records.
• Account data: your login credentials, account preferences, bonus usage and gaming history.
• Technical data: your IP address, browser type and version, device identifiers, time zone and operating system.
• Usage data: information about how you navigate and interact with our website and responsive web app.
• Communications data: records of correspondence between you and our support team, including live chat transcripts.
• Responsible gambling data: any self-exclusion requests, deposit limits or other responsible gambling measures you apply to your account.

How We Collect Your Data

We collect personal data through the following means:

• Directly from you when you register an account, make a deposit or withdrawal, contact our support team, or use any feature of our platform.
• Automatically via cookies, web beacons and similar tracking technologies when you visit our website.
• From third parties, including identity verification providers, fraud prevention agencies, payment processors and our software providers NetEnt, Pragmatic Play and Evolution, where necessary to deliver our services.

How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

Cookies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences and analyse how our services are used. The types of cookies we use include:

• Strictly necessary cookies: essential for the website to function correctly and cannot be switched off.
• Performance and analytics cookies: help us understand how visitors interact with our site so we can improve it.
• Functional cookies: allow the website to remember choices you make, such as your language preference.
• Targeting and advertising cookies: used to deliver relevant promotional content where you have given your consent.

When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, manage your preferences or reject non-essential cookies at any time through our cookie settings tool. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Data

We do not sell your personal data. We may share your data with the following categories of third parties where necessary:

• Payment processors and e-wallet providers including Visa, Mastercard, PayPal and Skrill to facilitate deposits and withdrawals.
• Identity verification and fraud prevention agencies to meet our legal and regulatory obligations.
• Our software and game providers NetEnt, Pragmatic Play and Evolution to deliver gaming services.
• The UK Gambling Commission and other regulatory or law enforcement authorities where required by law.
• IT and hosting service providers who support the operation of our platform.

All third parties with whom we share data are required to handle it in accordance with applicable data protection law and our contractual requirements.

International Transfers

Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy decisions, to protect your data to the same standard as required under UK law.

Data Retention

We retain your personal data for as long as your account is active and for a period of at least five years after account closure, in order to comply with our legal and regulatory obligations, including those imposed by the UKGC and anti-money laundering legislation. Financial transaction records may be retained for longer periods where required by law.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

1. Right of access: you may request a copy of the personal data we hold about you.
2. Right to rectification: you may ask us to correct inaccurate or incomplete data.
3. Right to erasure: you may request that we delete your personal data in certain circumstances.
4. Right to restriction of processing: you may ask us to restrict how we use your data in certain circumstances.
5. Right to data portability: you may request that we provide your data in a structured, commonly used and machine-readable format.
6. Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
7. Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via our 24/7 live chat. We will respond to your request within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been handled unlawfully.

Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure. These measures include encryption of data in transit and at rest, access controls and regular security assessments.

Children

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

Restricted Countries

Our services are not available to residents of the United States, France or the Netherlands. We do not knowingly collect personal data from individuals in these jurisdictions for the purpose of providing gambling services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.